How Our Support System Works
- Log In: Log in to your TronPe account to access the support section.
- Raise a Ticket: After a transaction or whenever you face an issue, open the support window and submit a ticket describing your concern.
- Share Details: Provide your transaction ID, issue description, and any relevant screenshots or supporting information.
- Ticket Review: Our support team will review your ticket and investigate the reported issue.
- Get Updates: You can check your support window for responses and updates from the support team.
- Issue Resolution: Our team will work toward resolving your concern and provide the necessary updates through your support ticket.
Support Availability
- Working Days: Monday to Saturday
- Support Hours: 10:00 AM to 6:00 PM
- Response Time: We aim to respond to support tickets within 12 working hours.
- Resolution Time: Resolution depends on the nature of the issue, transaction status, and any required verification or third-party coordination.
Before Raising a Ticket
To help us review your concern efficiently:
- Provide the correct transaction ID, if applicable.
- Clearly explain the issue you are facing.
- Attach relevant screenshots, if available.
- Avoid submitting multiple tickets for the same issue unless requested by our team.
Need Help?
Log in to your TronPe account and visit the support section to raise a ticket and track your issue.
We're here to help you with your queries and transaction-related concerns.